Thanks Thomas The Tech

March 26, 2011

I’ve been working the last two or three weeks on rebuilding my website so I haven’t had much time to watch TV. A few nights ago I decided to take a break and catch up on some of the shows that I’ve recorded on my DVR. I’ve have one of Verizon’s new 500 GB DVR’s. I clicked on the DVR button and it said I had no recorded shows.

I’ll give you a moment to think about the shows you’d loose and how you’d feel if you found yourself in my shoes…

4 weeks of “Top Shot”, “Justified”, “Archer”, and “N.C.I.S.”, just to name a few, all gone!

I was pissed. I sighed and called Verizon resigned to the fact that I was going to be on hold for a long time. In my opinion, Verizon has the worst automated phone system I’ve ever been trapped in. Understand, I’ve got no problem with Verizon’s customer service “people”. I just think waiting 35 minutes to talk to a human being is unacceptable.

So 35 minutes and 3 transfers later got me to Derrick who, after trouble shooting to no avail, scheduled a Friday afternoon Service call.

Thomas, the Tech, showed up Friday afternoon. He checked the box, changed some wires, switched a splitter, inserted a dohicky, and hit record and like magic, it worked! He refused to accept my tip (I pressed him hard to accept it), gave me his card and told me to call him if I had any more issues with the box.

30 minutes later the DVR stopped recording and turned itself off. It ignored my command to power on. *sigh*

I called Thomas and he said he’d stop by Saturday morning and swap out the defective box for a new one. He did. The new box works fine so far.

Thanks Thomas. You’re the man.

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